If you are a First Bank customer
and become a victim of Identity Theft; please contact us as soon
as possible at (515) 225-2641. Also, the Federal Trade Commission
(FTC) advises the four steps below.
Keep a record with the details of
your conversations and copies of all correspondence.
- Place a fraud alert on
your credit report and review your credit report. Fraud
alerts can help prevent an identity thief from opening any more
accounts in your name. Contact the toll-free fraud number of any
of the three consumer reporting companies below to place a fraud
alert on your credit report. You only need to contact one of the
three companies to place an alert, the company you call is required
to contact the other two.
- Equifax: 1-800-525-6285;
P.O. Box 740241, Atlanta, GA 30374-0241
- Experian: 1-888-EXPERIAN
P.O. Box 9532, Allen, TX 75013
- TransUnion: 1-800-680-7289;
Fraud Victim Assistance Division, P.O. Box 6790, Fullerton,
- Close the accounts that
you know, or believe, have been tampered with or opened fraudulently.
Call and speak with someone in the security or fraud department
of each company. Follow up in writing, and include copies (NOT
originals) of supporting documents. It’s important to
notify credit card companies and banks in writing. Send your
letters by certified mail, return receipt requested, so you can
document what the company received and when. Keep a file of your
correspondence and enclosures.
- File a report with your
local police department or the police in the community where the
identity theft took place.
Get a copy of the police report or at the very least, the number
of the report. It can help you deal with creditors who need proof
of the crime. If the police are reluctant to take your report,
ask to file a “Miscellaneous Incidents” report, or
try another jurisdiction, like your state police. You can also
check with your state Attorney General’s office to find
out if state law requires the police to take reports for identity
theft. Check the Blue Pages of your telephone directory for the
phone number or check www.naag.org
for a list of state Attorney Generals.
- File a complaint with
the Federal Trade Commission. By sharing your identity
theft complaint with the FTC, you will provide important information
that can help law enforcement officials across the nation track
down identity thieves and stop them.
You can file a complaint online
call the FTC’s Identity Theft Hotline, toll-free: 1-877-IDTHEFT
(1-877-438-4338); TTY: 1-866-653-4261; or write: Identity Theft
Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue,
NW, Washington, DC 20580. Be sure to call the Hotline to update
your complaint if you have any additional information or problems.
For more information on Identity
Theft please read Take
Charge: Fighting Back Against Identity Theft.
Additionally, First Bank offers
a product called Identity Theft Shield that will help prevent identity
theft, monitor your credit, and has Identity Restoration. To learn
more about Identity Theft Shield, click
If you are a victim of fraud or
a fraudulent scheme you may need to take some of the above steps.
If the fraud is associated with a First Bank account, contact us
as soon as possible at (515) 225-2641.
In many cases of fraud you may need
to contact your local police department, the Iowa Attorney General,
and/or the Federal Bureau of Investigation.
To view many current fraudulent
schemes go to the FBI's
Other important phone numbers
Des Moines Area Police: (515) 283-4824
West Des Moines Police Department:
(515) 222-3320 or http://www.wdm-ia.com
Johnston Police Department: (515)
278-2345 or http://www.cityofjohnston.com
Iowa Attorney General’s Office:
(515) 281-5164 or http://www.state.ia.us
Social Security Administration Fraud
Hotline (800) 269-0271 or http://www.ssa.gov
Federal Bureau of Investigation:
(402) 493-8688 or http://www.fbi.gov/