(515) 225-2641

Reporting ID Theft / Fraud  

Reporting ID Theft

If you are a First Bank customer and become a victim of Identity Theft; please contact us as soon as possible at (515) 225-2641. Also, the Federal Trade Commission (FTC) advises the four steps below.

Keep a record with the details of your conversations and copies of all correspondence.

  1. Place a fraud alert on your credit report and review your credit report. Fraud alerts can help prevent an identity thief from opening any more accounts in your name. Contact the toll-free fraud number of any of the three consumer reporting companies below to place a fraud alert on your credit report. You only need to contact one of the three companies to place an alert, the company you call is required to contact the other two.
    • Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
    • Experian: 1-888-EXPERIAN (1-888-397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013
    • TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
  2. Close the accounts that you know, or believe, have been tampered with or opened fraudulently. Call and speak with someone in the security or fraud department of each company. Follow up in writing, and include copies (NOT originals) of supporting documents. It’s important to notify credit card companies and banks in writing. Send your letters by certified mail, return receipt requested, so you can document what the company received and when. Keep a file of your correspondence and enclosures.
  3. File a report with your local police department or the police in the community where the identity theft took place. Get a copy of the police report or at the very least, the number of the report. It can help you deal with creditors who need proof of the crime. If the police are reluctant to take your report, ask to file a “Miscellaneous Incidents” report, or try another jurisdiction, like your state police. You can also check with your state Attorney General’s office to find out if state law requires the police to take reports for identity theft. Check the Blue Pages of your telephone directory for the phone number or check www.naag.org for a list of state Attorney Generals.
  4. File a complaint with the Federal Trade Commission. By sharing your identity theft complaint with the FTC, you will provide important information that can help law enforcement officials across the nation track down identity thieves and stop them.

You can file a complaint online at www.idtheft.govor call the FTC’s Identity Theft Hotline, toll-free: 1-877-IDTHEFT (1-877-438-4338); TTY: 1-866-653-4261; or write: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Be sure to call the Hotline to update your complaint if you have any additional information or problems.

For more information on Identity Theft please read Take Charge: Fighting Back Against Identity Theft.

Additionally, First Bank offers a product called Identity Theft Shield that will help prevent identity theft, monitor your credit, and has Identity Restoration. To learn more about Identity Theft Shield, click here.

Reporting Fraud

If you are a victim of fraud or a fraudulent scheme you may need to take some of the above steps. If the fraud is associated with a First Bank account, contact us as soon as possible at (515) 225-2641.

In many cases of fraud you may need to contact your local police department, the Iowa Attorney General, and/or the Federal Bureau of Investigation.

To view many current fraudulent schemes go to the FBI's website.

Other important phone numbers and websites

Des Moines Area Police: (515) 283-4824 or http://www.dmpso911.com

West Des Moines Police Department: (515) 222-3320 or http://www.wdm-ia.com

Johnston Police Department: (515) 278-2345 or http://www.cityofjohnston.com

Iowa Attorney General’s Office: (515) 281-5164 or http://www.state.ia.us

Social Security Administration Fraud Hotline (800) 269-0271 or http://www.ssa.gov

Federal Bureau of Investigation: (402) 493-8688 or http://www.fbi.gov/